General
What is Support Our Store?
Support Our Store is your one-stop shop for discovering and purchasing premium wellness brands — featuring the full line of NAYSA products (NAYSA and NAYSA Nutra) and the bold, feel-good energy of DBUZZ. From functional mushroom supplements to plant-based formulas and beyond, our products are crafted with high-quality ingredients and advanced formulations. We’re here to make your shopping experience simple, informative, and enjoyable — so you can feel good about every choice you make.
Can I add to my order once it has been placed?
Once an order is submitted, it goes straight into processing — which means we’re unable to make changes like adding or removing items. If you need something additional, we recommend placing a separate order. We’re always here if you have questions!
What are the processing and shipping times?
Most orders are processed and leave our fulfillment center within 1–3 business days. Shipping times will vary depending on your location and the selected shipping method at checkout. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow it every step of the way.
What is the return policy?
You may return products you have purchased, within 30 calendar days of receiving with valid proof of purchase, for a refund or product credit. If there is a problem with any product you receive, you must notify us within 30 calendar days of receiving the product for a refund or product credit. If we have agreed to refund or credit you for a product, we will reimburse the return shipping costs if the return is a result of our error (you received an incorrect item or damaged item). All product returns must be accompanied with a written statement detailing the reasons for the return and a copy of the appropriate invoice. please visit our Return Policy page.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking number and link so you can follow your package every step of the way. If you don’t see the email in your inbox, be sure to check your spam or promotions folder. Still need help?
What forms of payments are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
What should I do if I didn’t receive my order?
If your order hasn’t arrived, please fill out our contact form so our team can look into it for you. We’re here to help and will work to resolve the issue as quickly as possible.
Do you offer free shipping?
Yes — we offer free shipping on orders over $100. No code needed. Just add your items to the cart and the discount will apply automatically at checkout.
Do you ship outside the U.S.?
At this time, we only ship within the United States and its territories.
Products
How are your products formulated?
Our products are carefully crafted using a blend of advanced science and natural ingredients. We start with high-quality, organically grown sources to ensure purity and potency. Every formula is developed by a team of scientists, researchers, and wellness professionals who focus on both effectiveness and safety.
We use advanced extraction and processing techniques to preserve the strength and integrity of active ingredients. All of our products undergo third-party testing to verify quality, consistency, and compliance with industry standards — so you can trust what you’re putting in and on your body.
What is the shelf life of the products?
Most of our products have a “best by” date printed directly on the packaging to help you get the most out of their freshness and effectiveness. For optimal results, we recommend storing products in a cool, dry place away from direct sunlight. If you have questions about a specific item, feel free to reach out to us at [email protected].
Are the products gluten free?
Yes! All of our products are 100% gluten-free. We’re committed to offering clean, high-quality wellness options that meet a variety of dietary needs and preferences.
Are the products non-GMO?
Yes — all of our products are non-GMO. We’re proud to use ingredients that are free from genetically modified organisms, aligning with our commitment to clean, high-quality wellness formulations.
How do I know your products are pure and safe?
We take quality seriously. Every product is made in state-of-the-art, GMP certified facilities and goes through rigorous third-party testing to ensure purity, potency, and safety. From sourcing clean ingredients to following strict manufacturing standards, we’re committed to giving you products you can trust.
How do I know which products are right for me?
Each product page includes detailed descriptions and benefits to help you choose based on your personal wellness or beauty goals. Whether you’re looking for targeted support or just starting your routine, our breakdowns make it simple to find the right fit. Still unsure? Feel free to reach out — we’re happy to help guide you.
Are your products tested on animals?
No — our products are never tested on animals.
Where can I find ingredient information?
You can find full ingredient details on each product page — just scroll to the bottom of the page to view them.
Can I use these products while pregnant or nursing?
If you are pregnant or nursing, we recommend talking to your healthcare provider before using any supplements or wellness products.
Rewards Program
What is the Support Our Store Rewards Program?
Our Rewards Program lets you earn points every time you shop, review a product, or celebrate your birthday. It’s our way of saying thanks for being part of our community. You can redeem your points for discounts on future orders!
How do I join the Rewards Program?
It’s free and easy! Just create an account on our website and you’ll be automatically enrolled. Plus, you’ll get 50 points just for signing up.
How can I earn points?
You can earn points in several ways:
- 1 point for every $1 spent
- +50 points for signing up
- +25 points for leaving a product review
- +50 points on your birthday
How do I redeem my points?
You can redeem points at checkout for instant savings. Just log in to your account, and your available points will appear as a payment option during checkout.
Is there a minimum to redeem points?
There’s no minimum. You can start using your points as soon as you’ve earned enough for a discount—every point counts toward your savings!
Do my points expire?
Points do not expire as long as your account remains active. We’ll always give you plenty of notice if anything changes.
Can I earn points if I shop in-store?
No, not at this time! However, if you shop online, your local store benefits too. Every time you reorder through Support Our Store, your local retailer earns a share—so you both win.
What if I forgot to log in—can I still get points?
Points are only awarded to registered and logged-in users at the time of purchase. Be sure to log in before checkout to ensure you get credit!
Can I combine points with other discounts or promos?
Reward points can’t be combined with promo codes or limited-time discounts unless otherwise stated.
Cannabinoid Products
How much CBD should I take?
Everyone responds differently, and the ideal amount can depend on your personal wellness goals, body composition, and lifestyle. If you’re new, it’s best to start low — many people begin with a serving of 10–25mg and adjust gradually over time. Be sure to give your body time to respond before increasing your serving. When in doubt, talk to your healthcare provider for guidance.
Is CBD psychoactive?
No — it does not produce any mind-altering effects or a “high.” While it interacts with receptors in the body that help maintain balance and wellness, it is not considered psychoactive in the way other compounds are.
Are NAYSA CBD products legal?
Yes — products from NAYSA and DBUZZ that are derived from industrial hemp and contain less than 0.3% THC are legal at the federal level under the 2018 Farm Bill. However, state and local laws can vary, so it’s up to each customer to know and follow the regulations in their area regarding the purchase and use of hemp-derived products.
What is the difference between CBD and hempseed oil?
It’s important to know the difference when shopping for wellness products. Hemp seed oil is made by pressing hemp seeds and doesn’t contain any cannabinoids — meaning it won’t deliver the same benefits as products made with active hemp extracts.
The products we offer in our Cannabinoid Collection, including those from NAYSA and DBUZZ, are formulated with hemp-derived extracts that include cannabinoids like CBD. These extracts come from the stalks, leaves, and flowers of the hemp plant — not the seeds — and are chosen for their targeted support in areas like relaxation, recovery, and overall wellness.
Always read product descriptions carefully, and feel free to reach out if you’re not sure which product is right for you.
What are the potential benefits of using NAYSA CBD products?
NAYSA and DBUZZ products are made with high-quality, hemp-derived ingredients that may help support daily wellness, promote relaxation, and maintain a sense of calm and balance. Each product is thoughtfully formulated to fit into your lifestyle and support your wellness goals naturally.
Can I use NAYSA CBD products with other supplements?
Because everyone’s wellness routine is unique, it’s best to consult with a healthcare professional before combining any hemp-derived products with other supplements. They can help you determine what’s right for your individual needs and ensure everything works safely together.
Are NAYSA products third-party tested?
Yes — all NAYSA and DBUZZ products go through rigorous third-party testing to ensure purity, potency, and safety. Each batch is tested to verify quality, so you can feel confident in the products you’re using.
If I take CBD, will I fail a drug test?
Most standard drug tests are designed to detect THC, not CBD. However, some of our products may contain trace amounts of THC (less than 0.3%), which could potentially result in a positive test. If this is a concern, we recommend choosing products labeled as containing non-detectable THC to reduce your risk.
Functional Mushroom Products
What are functional mushrooms?
Functional mushrooms are non-psychedelic mushrooms known for their potential health-supporting properties. Unlike culinary mushrooms used mainly for flavor or nutrition, these are grown for their unique compounds that may support things like immune health, focus, mood, and overall balance. Each mushroom species offers its own set of potential benefits, making them a popular addition to wellness routines.
Are these mushrooms psychoactive?
No — the mushrooms used in our products are non-psychoactive. They’re functional mushrooms, meaning they’re valued for their wellness-supporting properties, not for altering perception or mood.
Can I use NAYSA Nutra Mushroom products daily?
Yes — NAYSA Nutra Mushroom supplements are formulated for daily use as part of your regular wellness routine. Consistent use may help support balance, focus, immune health, and overall well-being.
Can I take NAYSA Nutra Mushroom products with other supplements?
In most cases, yes — but it’s always a smart idea to check with a healthcare professional before adding any new supplement to your routine, especially if you’re combining it with others. They can help ensure everything works well together for your personal wellness goals.
How should I store NAYSA Nutra Mushroom products?
To maintain freshness and potency, store your NAYSA Nutra Mushroom products in a cool, dry place away from direct sunlight. Avoid exposure to heat and humidity for best results.
What are the benefits of the different mushrooms?
Each mushroom in our NAYSA Nutra formulas brings unique wellness-supporting properties. Here’s a quick breakdown:
- Reishi – Known as the “Mushroom of Immortality,” Reishi is often used to support balance and relaxation.
- Lion’s Mane – Popular for brain and cognitive support, Lion’s Mane may help promote clarity and focus.
- Cordyceps – Commonly used to support endurance and natural energy, Cordyceps is favored for active lifestyles.
- Chaga – A rich source of antioxidants, Chaga is known for its immune-supporting properties.
- Shiitake – Often included for overall wellness support, including liver and cardiovascular health.
- Maitake – Traditionally used to support digestion and healthy weight management.
- Turkey Tail – One of the most researched mushrooms, valued for its antioxidants and immune support.
These mushrooms are non-psychedelic and chosen for their ability to support wellness naturally. Each product description offers more details to help you find the right fit for your needs.